The 2016 ServiceTrak Clinical Automated Chemistry Analyzers report starts with an overview of customer satisfaction between the major manufacturers in the industry. This is followed by individual company analyses, where each manufacturer’s ratings and rankings on over 45 different attributes are trended over the last five years.
In 2016, the % highly satisfied for overall remote service and clinical application specialists rose in 2016. Industry averages for % highly satisfied for other performance areas declined.
All ratings for ServiceTrak are collected through personal telephone interviews with clinical professionals. Most ratings are on a scale of 1 to 10, where 1=Very Poor and 10=Excellent. Subscribers to the ServiceTrak report receive unbiased evaluations of industry-wide performance, allowing comparisons between the major manufacturers in the industry.
Each ServiceTrak Clinical report contains extensive data with the following features:
Statistical analysis using binomial logistic regression to identify the Key Drivers impacting ratings for:
- Industry Average ratings for each attribute
- Manufacturer-specific average ratings for each attribute
- Distribution of ratings from Very Poor to Excellent
- Percent Highly Satisfied responses for all rating attributes
- Manufacturer Trend data over last 5 years
- Open-ended Respondent comments
Service Performance is examined in detail by focusing on:
- Probability of Repurchase
- Overall Manufacturer Performance
- Overall System Performance
- Overall Service Performance
Additional segmentation of the results by:
- Phone and Remote Support
- Service Engineers
- Service Response Times
- Clinical Applications Specialists
- Major instrument models for each manufacturer, where applicable
- Type of service provider: OEM (includes Warranty, Service Contract, Parts & Labor, Reagent Rental, and Cost/Test), Third Party, and In-House
- Publication date: June 2017
- Ratings and analysis for:
- Approximately 200 pages
- Data Formats: Report PDF and
Excel Data Tables
Subscription Price: Call for Pricing
For information on purchasing this product, contact an IMV representative or call 800-240-1099 x116.