The 2013 ServiceTrak Imaging MR Systems report starts with an overview of customer satisfaction with the major manufacturers in the industry. This is followed by individual company chapters, where each manufacturer’s ratings from their users on 40 different attributes are shown. All ratings for ServiceTrak are collected through personal telephone interviews with imaging professionals. Most ratings are on a scale of 1 to 10, where 1=Very Poor and 10=Excellent, and subscribers to the ServiceTrak report receive unbiased evaluations of industry-wide performance, allowing comparisons between the major manufacturers in the industry.

Each ServiceTrak Imaging report contains extensive data with the following features:

• Industry Average ratings for each attribute
• Manufacturer-specific average ratings for each attribute
• Distribution of ratings from Very Poor to Excellent
• Percent Highly Satisfied responses for all rating attributes
• Five-year trends for most attributes

• Probability of Repurchase
• Overall Manufacturer Performance
• Overall System Performance
• Overall Service Performance

• Phone and Remote Support
• Service Engineers
• Response Times

• Major instrument models for each manufacturer, where applicable
• Type of service provider: OEM (includes Warranty, Service Contract, Parts & Labor, and Cooperative Shared Services), Third Party, and In-House