The 2017 ServiceTrak Imaging PET Systems report starts with an overview of customer satisfaction between the major manufacturers in the industry. This is followed by individual company analyses, where each manufacturer’s ratings and rankings on over 40 different attributes are trended over the last nine semi-annual periods. All ratings for ServiceTrak are collected through personal telephone interviews with imaging professionals. Most ratings are on a scale of 1 to 10, where 1=Very Poor and 10=Excellent. Subscribers to the ServiceTrak report receive unbiased evaluations of industry-wide performance, allowing comparisons between the major manufacturers in the industry.

Each ServiceTrak Imaging report contains extensive data with the following features:

  • Industry Average ratings for each attribute
  • Manufacturer-specific average ratings for each attribute
  • Distribution of ratings from Very Poor to Excellent
  • Percent Highly Satisfied responses for all rating attributes
  • Manufacturer Trend data over last 5 semi-annual periods
  • Open-ended Respondent comments
Statistical analysis using binomial logistic regression to identify the Key Drivers impacting ratings for:
  • Probability of Repurchase
  • Overall Manufacturer Performance
  • Overall System Performance
  • Overall Sales Personnel Performance
  • Overall Service Performance
Service Performance is examined in detail by focusing on:
  • Phone and Remote Support
  • Service Engineers
  • Service Response Times
Additional segmentation of the results by:
  • Major instrument models for each manufacturer, where applicable
  • Geographic Region

Quick Read

  • Available July 2017 and January 2018
  • Ratings and analysis for:
  •   GE Healthcare
      Philips Healthcare
      Siemens Healthcare
  • Approximately 200 data visualizations
  • Data Formats: Report in Tableau Reader and blinded data in Excel


Subscription Price: Call for Pricing

For information on purchasing this product, Contact an IMV representative or call 800-240-1099 x116.