The 2017 ServiceTrak Imaging X-Ray Mammography Systems report starts with an overview of customer satisfaction with the major manufacturers in the industry. This is followed by individual company chapters, where each manufacturer’s ratings from their users on over 37 different attributes are shown. All ratings for ServiceTrak are collected through personal telephone interviews with imaging professionals. Most ratings are on a scale of 1 to 10, where 1=Very Poor and 10=Excellent. Subscribers to the ServiceTrak report receive unbiased evaluations of industry-wide performance allowing comparisons between the major manufacturers in the industry. In 2017 and 2018, bi-annual reports are provided giving manufacturers the ability to monitor changes in service performance every 6 months.
Each ServiceTrak Imaging report contains extensive data with the following features: